Direct message the job poster from Auswalk Walking Holidays
Head of Marketing at Auswalk Walking HolidaysAuswalk Walking Holidays is looking for the perfect candidate to ensure our walkers have a great time on their trip.
The Walker Logistics Coordinator plays a critical role in ensuring seamless customer experiences by managing the intricate backend processes of trip preparation and delivery. This dynamic position serves as a key support function, bridging client needs with operational excellence.
Responsibilities Customer and Product Engagement:Develop comprehensive knowledge of our product offerings and destinationsProvide exceptional communication support through phone, email, and customer interactionsMaintain and nurture relationships with both clients and suppliersOperational Coordination:Manage the end-to-end booking delivery process with precision attention to detailMaintain accurate and up-to-date documentation for all trip preparationsImplement and track changes to product logistics and itinerariesUpdate product costs and website information to ensure current and accurate representationProcess customer payments and supplier invoices with meticulous attention to detailAdministrative and Support Functions:Maintain robust databases and comprehensive record-keeping systemsSupport colleagues by sharing product knowledge and cross-trainingCollaborate closely with Destination Consultants to streamline booking processesProvide administrative support to the Team Manager in back-office operationsAdapt to evolving operational needs and undertake additional tasks as requiredKey Qualities: Exceptional organisational skillsStrong communication abilitiesCustomer-centred approachFlexibility and willingness to support team objectivesThis role is ideal for a proactive, detail-oriented professional who thrives in a dynamic, customer-focused environment and enjoys being the behind-the-scenes orchestrator of memorable travel experiences.
Seniority levelEntry level
Employment typeFull-time
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