Life at Webjet
We are Australia and New Zealand's Number 1 online travel agency, leading the way in online travel tools and technology.
We empower our customers to compare, combine and book the best flight deals – whether you're travelling domestically or internationally.
Our platform is a one-stop shop for all things travel: accommodation, packaged holiday deals, tours, travel insurance and car hire (worldwide) are all sorted.
The Team and Opportunity
Webjet strives to be at the leading edge of technology, developing solutions to meet the travel needs of our customers.
The UX Researcher will play a pivotal role in helping the organisation gain a deep understanding of human needs, exploring behaviours, goals, expectations, motivations, and challenges.
This role is essential in shaping seamless end-to-end customer journey experiences and driving improvements in customer acquisition, retention, and advocacy.
The UX team works in an agile environment with multiple projects running concurrently.
Collaborating with stakeholders across the business, from Senior Leadership to Product Management and Engineering teams, the UX Researcher will plan and conduct impactful research studies to inform decision-making and enhance user experiences.
User insights will continuously feed into our product development processes.
Key Responsibilities:
* Plan and conduct research and usability testing
* Synthesise data to extract actionable insights that drive organisational change
* Validate strategic recommendations through research and data analysis
* Stay up-to-date with CX, digital technologies, and emerging trends
* Maintain market insights research to monitor shifts in consumer behaviour and retail trends
What We Offer:
We provide a supportive work environment, opportunities for growth and development, and a range of benefits including:
* An annual $250 Webjet gift card
* Free travel insurance
* Discounted travel across the Webjet offering via webjet.com.au
* An annual hackathon where ideas can come to life
* A diverse events calendar
* Paid parental leave and secondary carer parental leave
* Purchased additional annual leave
We value creativity, innovation, and teamwork. If this opportunity excites you, please apply.