We are looking for a driven Retail Store Manager to join our growing and dynamic team.
As the Retail Store Manager, you will be responsible for overseeing all aspects of store operations, including sales performance, customer service, inventory management, and team development. Your goal is to ensure that the store meets its revenue targets and operates efficiently whilst providing an exceptional experience for customers.
Key responsibilities: Retail: Monitor and drive sales performance of retail store to meet targets Work with Head Office teams on identifying & implementing sales strategies for growth Assist with setting stretch budgets for retail stores. Maximise store team performance through consistent coaching, monitoring, and feedback Manage store operations, systems and hardware Manage all stock transfers between head office and stores Ensure Visual Merchandising is executed and refreshed weekly Manage Store cleaning schedules and ensure standards are maintained Ensure store presentation is inline with brand requirements Ensure store storage areas are organised and maintained Manage the inventory of packaging and other store consumables Manage quarterly stocktake and shrinkage reporting Ensure high levels of customer satisfaction by providing excellent customer service Resolve customer complaints and issues in a professional and timely manner Team: Manage retail team recruitment and onboarding Supervise store staff Implement quarterly team training and bonding activities Ensure rostering is in line with headcount and wages forecast Manage staff bonuses and incentivisation Foster a positive work environment and promote teamwork and collaboration Train and motivate staff Brand: Assist with retail activations calendar Assist with the execution of in-store marketing including decals, merchandising etc Coordinate retail activations within stores and with partnering brands, assisting with their ideation, planning and execution Assist with aligning store activity with Brand Marketing schedules Manage new collection launch executions within store Ensure best practice is followed in the markets in retail marketing, visual merchandising etc Skills & Qualifications: Proven Experience as a Retail Manager or similar role in a retail environment Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in Google Workspace and Shopify A team player with a positive can-do attitude What can we offer: A dynamic, collaborative & fun work environment A competitive salary and performance based bonuses Good work-life balance (including birthday leave) Generous staff discount, quarterly jewellery allowance & more! Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
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