The Educator role is the foundation of our success as an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future. This includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Educator role is responsible for engaging and connecting with guests, sharing top-quality product education, and speaking authentically about our community and culture.
Core Responsibilities of the Job
Guest (i.e., Customer) Experience:
1. Interact with guests to ensure a great guest experience in a manner that values guests' time.
2. Assess guests' needs to provide customized, effective purchase and return solutions and support.
3. Provide technical product education by articulating the value and benefit of the product.
4. Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
5. Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
6. Receive guest feedback and partner with store leadership to take appropriate action and