Job Description
About Supagas
Supagas is a leading supplier of LPG, industrial, medical, specialty and helium gases in Australia. With multiple distribution centres, branches and agencies growing nation-wide, we offer fast and reliable delivery, along with personal responses to queries, ensuring quality service every time.
Our state-of-the-art facilities allow us to provide multiple gas types and products, as well as run specialised laboratories to mix and test specialty gas.
Main Responsibilities
* Resolve issues related to our infrastructure, including email, printers, wired and wireless networks, video conferencing, and VPN.
* Provide technical leadership and guidance for live events and video conferences.
* Research new solutions to technical challenges that arise.
* Maintain our technical facilities to the highest standard through cable management and workstation installations.
* Work on remote desktops, active directory, PBX system, Office365, anti-virus & malware.
* SUPPORT TIER 1 AND TIER 2 ISSUES RELATED TO HARDWARE AND SOFTWARE AND APPLICATIONS.
* Cordinate IT Projects.
* Sharepoint support.
* Support Logistics, Finance, Purchasing and HR systems.
* Android OS Support.
* OS Server Support – Microsoft 2008 R2, 2012 R2.
* Support over 900 internal customers for their technical issues.
* Prioritise and manage many open cases at one time.
* Manage the IT recycling for the organization.
* Manage and set up new hardware following IT policies and procedures.
Qualifications and Skills
* A bachelor degree in the related field and at least 3 years' relevant experience.
* Experience of Exchange Server 2012, Active Directory.
* Demonstrable knowledge of some or all of the following: Networking, WiFi, Apple, Windows, etc.
* Independent ability to research technical problems and solutions.
* Strong organisational and managerial skills and detail-oriented work ethic.
* Knowledge of all Microsoft OS Platforms, Microsoft Office Suite and M365 (previously O365).