We are looking for a Community Manager to join and be part of our fantastic over-50's lifestyle living communities' business, providing the best operations management and customer service possible. About the role Based at Stockland Halcyon Landing, one of our long-time, well-established communities with all the amenities, your role will be look after the Homeowners experience, managing day to day operations and the lived experience. A permanent part time role, providing the ideal work/life balance, Monday – Friday, 9.30am – 2.30pm. Manage all Homeowners queries and complaints promptly in a courteous and professional manner, and in line with internal escalation procedures where required Manage front of house duties, back of house duties including all general office administration and record keeping Monitor the ongoing financial performance competently and seek out opportunities to improve the Homeowners experience and/or profitability Actively contribute to Stockland's risk aware culture and performance through participating in operational risk training and adhering to relevant compliance and regulatory obligations Ensure compliance and participation across company and industry wide audits Support and nurture the delivery of active and passive activities, including inductions, community events, wellness program and functions About you This role will suit someone that is a passionate and empathetic people-person with unparalleled stakeholder relationship skills. Community minded and service orientated, with a can-do and hands-on approach. You'll bring solid experience in a similar role managing customer experience and property Experience in Land Lease Community, Retirement Living, Shopping Centre Management or Hotel/Holiday Resort industry will be highly regarded Excellent verbal and written communication skills along with building relationships with internal and external stakeholders is key Exposure and knowledge in financial and budget management will be highly advantageous Strong emotional intelligence and maturity to deal with sensitive and confidential items Proficient computer literacy including use of MS Office Suite At times there will be a requirement to attend functions outside of normal working hours, so flexibility to do so The Stockland Proposition Stockland Halcyon is Australia's most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career. We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this. We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date. Apply today – Stockland – a better way to live Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to careersstockland.com.au