As a Managed Service Provider (MSP), Quality IT has over 20 years of experience supporting businesses with their technical needs in South East Queensland, Australia, and PNG. We pride ourselves on offering a unique experience where when a customer has a technical issue, we resolve it; they don't need to raise a ticket in a system and wait for their turn in the queue. We believe in partnering with our customers on their long-term IT systems and solutions so they can concentrate on growing their bottom line.
About the role This role is suited to a customer-focused individual looking to start or advance their career in the IT field. The position provides the right candidate with the opportunity to gain experience in a broad spectrum of technology and issues rather than a specialised skill set. The role plays a key part in troubleshooting technical problems and ensuring our clients have a seamless customer experience.
What the Role looks like Ensuring timely resolutions of requests, managing client expectations, and following up for satisfaction.Assisting in setting up, configuring, and maintaining IT systems, including user accounts and software.Imaging, deploying and troubleshooting desktops, laptops, mobile devices and peripherals.Conducting diagnostic tests and proactively identifying potential customer issues.Travelling to multiple sites and ensuring timely end-user support.Maintaining accurate documentation for systems, changes, and compliance.Skills, experience and attributes needed for the Role Previous IT experience or qualifications are desirable but not essential.Willing to embrace new challenges and learn quickly.Excellent customer service skills and the ability to work independently.Be highly proficient in written English and able to communicate with a wide range of people and job functions.Have a keen interest in developing technology skills including networks, operating systems, and computer hardware.Comfortable working in a fast-paced, high-pressure, small team environment.Contribute to a positive and collaborative team environment.Excellent organisational skills, with the ability to prioritise and multi-task and a strong attention to detail.To be successful in this Role, you must have: The right to work in Australia.#J-18808-Ljbffr