Job Description
BESIX Watpac is seeking a Senior Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley (walking distance to the Valley Train Station). You will be a key resource providing exceptional delivery of IT operations and service to improve business outcomes.
The key responsibilities of this position include:
1. Provide first, second and minor third level support and handling of IT incidents and service requests including installation, configuration and deployment.
2. Perform first level technical and desktop support for overflow calls and tickets to support the Service Desk team.
3. Respond to complex technical problems and resolve incidents escalated from Service Desk team.
4. Work closely with the Service Desk Team Leader on opportunities for improvements within the team
5. Train staff on the use of hardware, software and remote access used throughout the business.
6. Create and maintain Service Desk documentation for both IT and end-user use.
Qualifications
The incumbent in this role will require the following qualifications and experience:
7. Tertiary qualifications in an IT related field or equivalent experience within a similar role.
8. A strong knowledge of technical infrastructure from desktop, servers to firewall.
9. Experience in the installation and maintenance of Microsoft Windows operating systems.
10. Ability to communicate and build effective relationships at all levels of the business.
11. Demonstrate a high level of problem-solving abilities within a small solution focussed team environment.
Additional Information
Along with a competitive remuneration package and long-term career development opportunities, our employees enjoy access to the following benefits:
12. Wellbeing Days - three additional leave days per year.
13. Awards and Recognition Program, rewarding employees who bring our values to life.
14. Access to a wellbeing program including annual skin checks and flu vaccinations.
15. Corporate discounts to gym memberships, meal subscriptions and more.
16. Social events and Family Days.
At BESIX Watpac, we are committed to fostering a workplace where everyone is valued, supported and respected. By embracing all ages, gender, ethnicity, religion, sexual orientation, education and appearance, our people feel safe, empowered, and motivated to be their best. If you’re excited about this role but don’t tick all the boxes, we encourage you to apply if you have transferable skills and believe you would be a great fit with BESIX Watpac.
Join our talented and passionate team delivering once-in-a-generation projects.
BESIX Watpac acknowledge the traditional custodians of the land on which we live and work, and pay respect to the Elders past, present and emerging.