We are looking for an APS3 Passport Customer Service Officer to work with one of our key Federal Government clients in Adelaide. Ideal Start date: ASAP Assignment anticipated duration is up to 12 Months - Dec 30 2025 Location: Adelaide Working Arrangements: Fully office based role Hourly Rate: $44.69/Hour Super (the rate includes casual loading) Work Hours: Regular business hours Onboarding Time: 2-4 Weeks Great opportunity for career progression and possible extensions/conversion Key Responsibilities: Perform customer service, concierge, notarial duties, personalisation support, and telephone enquiries. Contribute to the delivery of high-quality outcomes for customers by providing a prompt, efficient and professional service. Communicate effectively (orally and in writing) with members of the public, relevant authorities (such as Australia Post) and other government agencies. Undertake Quality Assurance checks of travel documents in including application forms prior to and post print of travel documents (spoils and destructions) Undertake processing tasks and operate travel document printer and laminate machines to produce Australian travel documents Develop knowledge of the document legalisation process and relevant international legal conventions to be able to make informed decisions in relation to the issue of Authentications and Apostilles on Australian public documents. Issuing Authentications, Apostilles and Certificate of No Impediment in line with the Department's guidelines and international legal requirements. Responding to notarial enquiries from members of the public. Perform straightforward or routine passport customer interviews, for Australian travel documents (as required) in Canberra or State and Territory Offices. Deliver courteous, prompt and professional customer service in providing guidance to the public on travel document matters and document legalisation processes. Undertake the duties of cashier including daily financial reconciliations. Support the interpretation and analysis of relevant legislation, regulations, guidelines, and procedures relating to the issue of Australian travel documents, with guidance as required. High speed and accurate data entry, document preparation, scanning, personalisation, image enhancement, document/photo exceptions re-work. Assist in the travel document production workflow when required, i.e.: scanning/ cropping photos, ensure data quality prior to the issue of Australian travel documents. General day-to-day administrative functions including, management of inbox, payment of invoices, liaison with various customers and stakeholders in relation to travel document refunds. Management and distribution of high volume of mail and correspondence Ideal candidate will have: Experience in administration, case management or assessment Previous experience in government space would be highly beneficial Excellent communication skills - written and verbal Great attention to detail and excellent data entry skills Candidates must be Australian Citiizens due to the nature of the role Existing Baseline Clearance or willigness to obtain one Please note: the role will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances. Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements. All roles will include some tasks that may be repetitive, or involve more physical aspects such as lifting, walking, or standing for prolonged periods of time. Sounds like you? Make sure to apply today This pay rate is inclusive of mandatory 25% casual loading