Department: AR Business ExecutionDivision: Australia RetailLocation: Brisbane and MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Specialist Sales Manager in our Digital Lending Team, you’ll play a key role in helping build & create our first couple of Digital Lending Teams to support our home customers. This is a hybrid role, Brisbane based with flexibility around WFM, hours & day of work. The purpose of the Specialist Sales Manager roles is to deliver targeted support and capability uplift for specialist Home Loan Sales capability. The role will be responsible for supporting HILMs within a centralised team based in Brisbane (111 Eagle St), improving current practices, embedding sale disciplines, supporting technical Home Loan sales, business development capability uplift, improve productivity and embedding use of key tools to ensure ANZ has a compelling Home Loan proposition.This role will involve interaction with the following stakeholder groups:HILM'sHead of Digital Lending HILMsRole Type: Permanent, Full timeRole Location: 111 Eagle Street, Brisbane QLD or 833 Collins Street, Docklands VICWhat will your day look like?As a Sales Specialist Manager, you are accountable for:Driving productivity, increasing Home Loan FUM, revenue and portfolio growth, and customer retention.Business development and generation for Home Loans via relationship management and collaboration with external and internal (i.e., Commercial) customers.Educating and empowering HILMs to use business development techniques to pro-actively build whole of wallet banking, meeting the needs of existing and prospective customers.Leading with a digital first mindset.Initiating sales cadences and operating rhythm, embedding sales discipline and driving productivity uplift.Coaching and inspiring HILMs to grow and develop their capability, delivering exceptional customer service and contributing to business success.Reinforcing focus on Home Loans compliance, governance and well-managed activities for HILMs.Ensuring HILM capability training covers ANZ policy processes and regulatory requirements.What will you bring?To grow and be successful in this role, you will ideally bring the following:Strong understanding of the ANZ end to end Home Loan business including systems/process/policies and procedures.Strong credit skills and knowledge.Proven Leadership attributes and Stakeholder Management.Insight Analysis & Coaching skills.You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.Job Posting End Date
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