CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model. Job Description About the Role: Serve as the primary contact for a range of customer inquiries, ensuring timely, professional, and high-quality resolutions that enhance customer satisfaction and build strong relationships. Provide operational and administrative support to internal teams, including Sales and Customer Service, while facilitating seamless customer onboarding, account management, and issue resolution. Contribute to continuous improvement efforts by identifying opportunities to streamline processes, improve service quality, and support revenue growth initiatives. Key Responsibilities may include: Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs). Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success. Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution. Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting. Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction. Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels. Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement. Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders. Are you passionate about delivering exceptional customer service and solving their issues? Our team is waiting to hear from you About the job: Are you an experienced Customer Service professional looking to join a global ASX listed blue chip organization and take the next step in your career? Look no further Our company is a cutting-edge leader in the Logistics & Supply Chain industry which makes a genuine difference to the environment and champions sustainability. Brambles employs approximately 12,000 people and owns approximately 360 million pallets, crates, and containers through a network of more than 750 service centres. As part of the Customer Support team, your role will be to handle all enquiries from customers, CHEP field staff and providers covering Logistics, movement transactions, invoices, systems queries and activities, new accounts, and general support. This position is based at our Macquarie Park Head Office with hybrid working available and reports directly to the Customer Service Team Leader. As a customer representative, you will be expected to answer incoming phone calls professionally and courteously. Prompt and efficient first call resolution to all customer queries and support and educate customers on equipment control best practice, CHEP’S terminology and the myCHEP system. The key responsibilities of this role also include: Action and resolve all Salesforce cases assigned to the queue within required SLA time. Support the Customer Service Team Leader with any report and information requests. Help to identify and contribute to continual performance improvement activities. Actively contribute to the success of a high performing team. Document and record investigation process, findings, analysis and save in Salesforce etc. Recommend process improvements to ensure customer satisfaction. Help to identify and contribute to continual performance improvement activities. What will ensure your success: Demonstrated experience in a busy customer service role within a contact centre Experience in quickly and efficiently solving customer issues A can-do positive attitude with an empathetic nature Computer literacy with the ability to pick up new systems Strong communication skills with an aptitude to build strong working relationships with a wide range of people Strong attention to detail, with systematic and timely follow-through The ability to handle multiple tasks/projects and operate well under pressure We value creativity, collaboration, and curiosity, and we are looking for someone who is a team player and is motivated to deliver exceptional customer service. If you're looking for a challenging and rewarding opportunity with an innovative company where you are empowered to make a difference, we want to hear from you Remote Type Hybrid Remote Skills to succeed in the role Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitmentbrambles.com.