The Role
To provide leadership and direction to all staff and ensure delivery of industry best practice services. The Park Manager is responsible for the management of day-to-day operations in accordance with the relevant documentation and for the maximum benefit of all stakeholders including guests, staff, and the company.
Level 5 Hospitality Industry (General) Award 2020
FT annualised agreement with subsidised 3-bedroom on-site residence with full personal use Uniform and safety wear provided with mobile phone provision
About You
An experienced individual or management team, who are highly customer focused, commercially minded to drive business development and a creative flare for local marketing and community engagement. Equally passionate about tourism, environment and culture whilst delivering exceptional guest first experiences.
You will be friendly, enthusiastic with a demonstrated ability to work effectively both independently and lead a team. You are energetic with a hands-on approach, with attention to detail and guest first experience approach. You possess proven experience in a similar role and available to work a flexible roster over a 10-day roster cycle including weekends, evenings, and public holidays.
If applying as a management team - other currently available roles include Full time Grounds Maintenance Manager, Casual Front House officer & Guest Service Officer, please reference if applying as a team in each application
Selection Criteria
1. Previous Park Manager experience desired
2. Proven experience in a similar role
3. Familiarity with RMS 9+ computerised booking system and good computer skills
4. Well-developed communication, organisation, administration, and management skills
5. Demonstrated ability to interact with stakeholders in a professional manner
6. An energetic and enthusiastic, hands-on approach
7. Outstanding customer service
8. Willingness to learn and apply our systems and processes
9. Availability to work across a 7–10-day roster including public holidays, weekends, early mornings, and evenings
Essential
10. Holiday Accommodation / Tourism experience
11. First Aid Level 2 and Current CPR
12. Current Australian Police Check (within 3 months)
13. Working with Children's Check or equivalent
14. Australian Driver's Licence
15. Legally entitled to work in Australia
Key Accountabilities
16. Being accountable for all business operation and guest experience
17. Be hands-on and possess a positive can-do attitude
18. Ability to problem solve in a fast-paced environment
19. Recruit, train & lead a hospitality team to meet the requirements of the business
20. Be accountable for the financial outcomes of the business
21. Achievement of agreed KPI's