AZURE SYSTEM ENGINEER LEVEL 3 JOB DESCRIPTION SXiQ Position Description CONFIDENTIAL | PAGE 2 OF 8 Our Purpose: To empower our customers to unleash the immense technical and business benefits of the cloud, so they can drive faster innovation, smarter insights and disrupt their industries in ways they never imagined possible.
SXiQ Position Description CONFIDENTIAL | PAGE 3 OF 8 ABOUT US Who we are: SXiQ, an IBM Company, is an Australian Cloud and Digital Transformation services company specialising in complex, mission-critical cloud applications, cloud platforms, cloud cybersecurity and cloud FinOps focused on simplifying the complexity of technology for our customers.
SXiQ, has been entrusted by some of Australia's largest enterprises, as well as Australian operations of global fortune 2000 companies to deliver their most complex & critical cloud migration and modernisation programs.
We are renowned in the market for completing large, mission-critical cloud transformation programs under extreme time pressure, with significant business demands and market exposure.
Our purpose: WE EXIST FOR ONE REASON ONLY To empower our customers to unleash the immense technical and business benefits of the cloud, so they can drive faster innovation, smarter insights and disrupt their industries in ways they never imagined possible.
We believe cloud is the great enabler of innovation.
We believe in making every company a cloud company and that means enabling our customers to operate in the cloud is as important as the migration & modernisation itself.
We have been amongst the earliest advocates of "cloud-first" strategies and early adopters of the fundamental pillars of cloud migration/modernisation including: 6R's Methodology, DevOps, Automation, and FinOps.
Our team: We have assembled a group of business & technology leaders with experience operating in some of the fastest paced business sectors globally, bringing our customers enterprise level know-how combined with a mindset of agility.
Our Approach centres on deep alignment to our customers, what drives them & how they operate.
SXiQ Position Description CONFIDENTIAL | PAGE 4 OF 8 BACKGROUND SXiQ is one of Australia's leading boutique cloud infrastructure, cloud applications and cloud security transformation organisations.
We are a team of over 100 deeply experienced technology experts, with a can-do attitude and entrepreneurial spirits who deliver innovative, high-quality solutions to our customers across some of Australia's most vital industries.
We consider ourselves as progressive, innovative, creative, and driven.
We love showing up every day to support our team and our customers to turn their visions into reality.
With an ambitious agenda for making our customers world better, an inspiring leadership team, and the freedom to bring your own ideas to life, we offer our employees the opportunity to show up in a way that best serves them, whilst contributing to seeing real change in our customers businesses and the world they operate in.
Reporting to the General Manager – Managed Services, this role provides tremendous opportunity for the right candidate: to capture the energy and rapid pace of a fast-growing technology organisation, and to help shape its culture and employee wellbeing and to make your own mark on the organisation for the years to come.
SXiQ Position Description CONFIDENTIAL | PAGE 5 OF 8 THE ROLE To enable our rapid growth, we are seeking an experienced, collaborative, support Systems Engineer Level 3 to work with in our Managed Services team.
This is a critical role to our success and would suit someone who can roll up their sleeves and deliver practical outcomes and thrive in a fast-paced environment.
To be successful, you will be a risk averse, proactive, forward thinker and someone who thrives in building strong relationships with all stakeholders and loves connecting with a broad range of people in roles across an organisation Ideally, you will have experience with working as part of a support team or a Managed Services Provider.
As a Managed Services Systems Engineer Level 3, the key purpose of your role is to provide technical support to clients in their private/public cloud and hybrid environments, ensuring contractual deliverables are met and SLAs attained.
Activities include supporting, transitioning to, developing, implementing and testing cloud solutions, root cause analysis.
As part of the Managed Services team, you will also work closely with your project side technical counterparts and other SXiQ teams and drive consistency and repeatability in the automation process.
This role requires you to have a strong track record of getting things to 'done' and have a deep Cloud Infrastructure background and coding experience while also ensuring all governing documentation is maintained and administered throughout the course of your work.
Responsibilities Technical • Install, configure, migrate, deploy and support on-prem as well as cloud-based solutions • Integrate solutions with other applications and platforms as required by client specifications • Perform ongoing routine application support and maintenance tasks as needed • Perform script maintenance and updates due to changes in requirements or implementations.
• Build automated deployments using appropriate CI/CD tools and configuration management technology • Ensure that customer support documentation is constantly being written, improved and consistently utilised • Perform scripting and automation activities to improve operating efficiency • Peer review of Requests for Change and other technical documentation for quality assurance Client Interaction • Build strong, solid, positive relationships with key client stakeholders building trust and respect • Act as a trusted advisor to the client, taking ownership, driving to closure any issues or requests raised by the client in a timely manner while ensuring the highest level of client satisfaction • Participate in incident, problem, change and request fulfilment processes as required to complete project outcomes SXiQ Position Description CONFIDENTIAL | PAGE 6 OF 8 Practice contribution • Live the SXIQ values and contribute to building the culture and success of team • Actively contribute to profitable running of the Managed Services team by providing high quality, responsive and efficient support services • Ensure that customer support documentation is constantly being written, improved and consistently utilised • Communicate regularly and openly with SXIQ teams regarding the status of incidents, service requests, change and problem records • Strive to meet and exceed contractual SLAs; escalate in a timely manner when SLAs are at danger of being missed • Drive improvements through lessons learnt • Identify and champion opportunities to improve quality and efficiency of Managed Services delivery • Keep abreast of emerging technologies and industry trends by taking training and certification opportunities • Coach and mentor junior team members ABOUT YOU You will have a background working in a support organisation where you have proven experience in delivering results to supported clients.
A strong team player, you will be driven by an outcomes-oriented approach to your work.
You will also have: Experience and Qualifications • NV1 Clearance is required for this role • Tertiary qualifications in IT and 7+ years industry experience • Current certifications in Azure • Platforms and IT Infrastructure experience • Practical working experience with Infrastructure as Code, automation, system operations and monitoring?
• DevOps IAC/CI/CD/ Pipeline toolsets & practises (E.g., Azure DevOps, Gitlabs, Terraform, Jenkins, Ansible) • Programming skills in Powershell?and/or Python, shellscripting • Cloud Platform: o Automation o Infrastructure o Operating systems (Windows and Linux / Unix based) o PaaS services o Virtual networking concepts • Familiarity with software development life cycle to enable DevOps processes • Working knowledge of Azure based cloud infrastructure (IaaS) to support client environments SXiQ Position Description CONFIDENTIAL | PAGE 7 OF 8 • Familiarity and experience with ITSM tools (e.g.
ServiceNow), monitoring and event aggregation tools (e.g.
PagerDuty, DataDog) • Knowledge and experience of common CI/CD tool sets (e.g., Terraform, Jenkins, Ansible, Kubernetes, Git Repositories, OpenShift) • Experience in Microsoft technologies (SQL server, Microsoft server or similar) • Experience with scripting and automation (e.g.
PowerShell, Python) • Knowledge of scaled agile team environment and ITIL process Accountabilities • Demonstrated ability to work autonomously • Client interaction and consultation skills • Demonstrated commitment to the provision of high level of customer service • Ability to engage and guide client outcomes and problem resolution • Innovative thinking and analysis to influence developments within areas of responsibility • Generate improvement process and productivity initiatives • Sound knowledge of trouble shooting, testing and debugging techniques (module and system) • Ability to learn new concepts and systems quickly SXiQ Position Description CONFIDENTIAL | PAGE 8 OF 8 OUR TEAM IS HERE TO HELP THANK YOU SXiQ Digital Pty Ltd Level 2, 189 Flinders Lane Melbourne VIC 3000 P: +61 3 9804 1700 E: ******