Job Description:
Tyres Van Dispatcher
We are seeking a highly motivated individual to work with our Roadside Tyre Team.
The successful candidate will be responsible for coordinating the deployment of our fleet of technicians, ensuring they are strategically positioned to provide exceptional customer service.
Strong communication skills are essential, as this person will act as the liaison between the roadside support team and the Roadside Tyre Team.
Previous experience in emergency dispatching, roadside support, or high-level customer service roles is highly desirable.
Key Responsibilities:
* Provide excellent verbal and written communication to the Roadside Tyre and Customer Support teams.
* Coordinate service with Roadside Tyre technicians in urgent and non-urgent situations.
* Strategically manage loaner wheel assets to support the roadside tyre team and our roadside partners.
* Accurately manage job information and requests into dispatch operations and customer relationship management systems.
Requirements:
* Minimum 2 years of relevant work experience.
* Excellent written and oral communications skills.
* Roadside or fleet dispatching experience preferred.
* Ability to prioritize effectively and handle shifting priorities.
* Flexible schedule required to accommodate customer needs.
* Experience using Dispatch Management Systems and MS Office Suite.
About Us:
Tesla is a leader in sustainable energy solutions. Our mission is to accelerate the world's transition to renewable energy by providing innovative products and services.