The Operations Manager is responsible for overseeing the end-to-end logistics operations within the company, including the management of transportation, warehousing, and distribution. This role ensures that goods are stored, transported, and delivered efficiently, cost-effectively, and in compliance with company standards and regulations. The Operations Manager works closely with cross-functional teams to optimise processes, improve service levels, and drive continuous improvements throughout the supply chain.
Key Responsibilities
* Develop and implement logistics strategies that align with business goals and ensure efficient and cost-effective movement of goods from suppliers to customers.
* Manage warehousing operations, including inventory control, storage, and distribution, ensuring the timely and accurate processing of orders. Ensure that the warehouse is operated in compliance with safety and regulatory standards.
* Ensure optimal inventory levels are maintained, and work closely with procurement and supply chain teams to forecast demand, minimize stock shortages, and reduce excess inventory.
* Lead and manage a team of logistics coordinators, warehouse staff, and transportation personnel. Provide direction, support, and development opportunities to ensure high levels of performance and engagement.
* Manage relationships with third-party logistics providers (3PLs), carriers, and suppliers. Negotiate contracts and service agreements to ensure high levels of service, cost control, and timely deliveries.
* Establish and monitor key performance indicators (KPIs) related to logistics operations, such as on-time delivery, cost per shipment, order accuracy, and inventory accuracy. Prepare reports and present performance data to senior management.
* Ensure all logistics operations comply with health and safety regulations and promote a safe working environment. Conduct regular safety audits and ensure that all team members are trained in safe work practices.
* Identify opportunities for process improvement within logistics operations and lead initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. Leverage technology and innovation to streamline logistics processes.
* Proactively identify and manage risks associated with logistics operations, including supply chain disruptions, transportation delays, and regulatory compliance. Develop contingency plans to mitigate risks.
* Work closely with the customer service and sales teams to ensure that customer delivery requirements are met or exceeded. Address any logistics-related issues impacting customer satisfaction and resolve them promptly.
Skills and Experience
* A degree in logistics, supply chain management, business administration, or relevant experience.
* Proven experience in logistics, transportation, or supply chain management, ideally in a management or leadership role.
* Strong knowledge of logistics processes, transportation management, and warehouse operations.
* Strong leadership and team management skills, with the ability to motivate and develop a diverse team.
* Proficiency in logistics and warehouse management systems (WMS), enterprise resource planning (ERP) systems, and other relevant software.
* Excellent communication and negotiation skills, with the ability to build strong relationships with suppliers, customers, and internal stakeholders.
* Strong analytical skills and the ability to use data to drive decision-making and improve performance.
What we offer
* 30 days annual leave (inc. bank holidays)*
* Personal development leading to career opportunities across UK & Europe
* Contributory pension scheme
* Life assurance
* Support through our 24/7 Employee Assistance Programme for you and your family
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