This role of Senior Account Manager focuses on protecting, developing, and securing new business within the Major Accounts segment of Enterprise Business, with a strong emphasis on ICT growth in the FSI vertical. Supporting the Client Director and Senior Director, FSI, it involves contributing to account planning, bid and proposal management, and sales development while maintaining existing annuity business. The role requires building strong internal and external relationships, engaging with senior customer business partners (CEO, CIO, CFO), and implementing strategies aligned with broader account objectives. Success is measured through new business orders, increased customer share of wallet and customer satisfaction outcomes.
Ready to reimagine your career at Optus? Key ResponsibilitiesMaintain high sales activity levels, generate opportunity pipelines, and ensure accurate billing for purchase orders.Provide support in account planning, opportunity development, and proposal documentation for the Client Director and Senior Director, FSI.Build strong customer relationships across all relevant contacts, ensuring high Net Promoter Scores (NPS) and customer satisfaction.Support the delivery of the account strategy set by the Client Director, demonstrating knowledge of customers and sales plans.Ensure accurate record-keeping in uCRM, complete vital reports, and provide analytical support as required.Coordinate with internal teams, vendors, and customers to streamline processes, mitigate risks, and drive efficient implementation of new business.Act as a key support resource for Account Managers, including vendor/customer liaison, governance forums, and coverage during leave periods.It starts with you! Minimum RequirementsMust have experience in Banking or Financial Services, with a background in relationship/strategic selling within Telecommunications & ICT solutions.Professional qualifications in business or equivalent career experience, with a deep understanding of market trends, Optus' pre-sales environment, and ROI-driven strategic business solutions.Proven track record to manage key technical relationships, develop and implement strategic sales plans, and influence complex organisational structures.Strong verbal, written, presentation, and influencing skills, with the ability to demonstrate personal credibility and networks.High-level analytical capabilities, proactive approach, and ability to adapt to changing environments within financial services and telecommunications.Proven success in driving customer satisfaction, influencing senior stakeholders, and aligning solutions to business needs.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Siebel CRM, and Windows NT.The good stuff ... 3 days in the office, 2 days remote – with flexible hours to suit!Inclusive paid parental leave, up to 14 weeks for the primary care giver.All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'.Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
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