About the roleComplete ENT Pty Ltd is seeking a full-time Patient Services Officer (Medical Secretary) to join our team in our Brisbane, QLD 4000 office. In this role, you will be responsible for providing outstanding administrative and customer service support to our medical professionals and patients.What you'll be doing Answering and managing incoming phone calls, emails and enquiries from patients in a professional and courteous mannerScheduling and managing patient appointments and maintaining accurate patient recordsTheatre bookings and liaisonCorrespondence and patient enquiriesBilling and receiptingMaintaining a high level of confidentiality when handling sensitive patient informationAssisting with the coordination of patient flow and clinic operationsWhat we're looking for Proven experience gained over at least two years in a medical secretary or administrative support role within a healthcare or medical environmentExcellent communication and interpersonal skills, with the ability to liaise effectively with patients, clinicians and other stakeholdersStrong organisational and time management skills, with the ability to multitask and prioritise effectivelyProficient in using medical software and Microsoft Office applicationsA demonstrated understanding of medical terminology and proceduresA compassionate and empathetic approach when dealing with patientsWhat we offerAt Complete ENT Pty Ltd, we are committed to providing a supportive and fulfilling work environment for our employees. We offer a competitive salary, opportunities for professional development, and a range of employee benefits to promote work-life balance.About usComplete ENT Pty Ltd is a leading provider of comprehensive ear, nose and throat services in the Brisbane area. With a team of highly skilled and experienced medical professionals, we are dedicated to delivering exceptional patient care and advancing the field of otolaryngology.Apply now to become our next Patient Services Officer (Medical Secretary) and join our dynamic team!