Deputy Market Sales & Customer Experience Manager (Rhodes)
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
About Our Team
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.
We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
Key Responsibilities
As Deputy Market Sales & Customer Experience Manager, your responsibilities will include, but are not limited to:
* Lead the customer & selling assignment and unit strategy and be accountable for its performance.
* Lead, coach and develop a high-performing Selling and Customer team, with a customer-focused culture, to achieve planned sales, profitability, and growth targets while providing a rewarding customer experience.
* Collaborate with the commercial team to translate commercial action plans to operational goals and priorities, address challenges, control budgets and people planning, providing support and guidance to co-workers.
* Utilize local market, customer, consumer, and competitor insights to identify local market potential and continuously improve sales performance and omnichannel customer experience.
* Monitor individual and team performance to achieve goals and objectives, identifying and implementing corrective action where necessary.
Who You Are
As Deputy Market Sales & Customer Experience Manager, you are:
* An experienced retail leader with extensive commercial knowledge and an entrepreneurial mindset, poised to deliver significant growth and enhance the brand’s positioning within an omnichannel environment.
* A data-driven professional with a strong ability to incorporate figures, results, and facts into presentations, communication, and daily operations, ensuring informed decision-making and measurable business outcomes.
* Strategically and operationally skilled, proficient in recognizing and capitalizing on commercial opportunities.
* Passionate about the customer journey from start to finish across omnichannel, ensuring every touchpoint delivers high levels of customer satisfaction and supports business growth with detailed customer insights and analysis to guide continuous improvements.
* Dedicated to creating an engaging and inclusive workplace where all team members feel valued and empowered to bring their full selves to work.
* Fully embodying IKEA’s values in all actions and decisions, contributing to leading the business through a people-focused approach that resonates with IKEA’s core values.
To be considered for this role, experience in the following is essential:
* Minimum 2-4 years’ experience in leadership or management within commercial functions.
* Proven effective business acumen, people management skills, and a thorough understanding of profit and loss.
* Proven experience to implement plans into reality and make things happen.
* Successful skills in problem solving, conflict management, and people development.
* Skilled in making commercial decisions based on market data.
* Experience of Omnichannel customer experience.
Additional Information
This role is Permanent, Full time, 76hrs/fortnight. As a part of the recruitment process, this role requires a pre-employment national police check for the final candidate. Applications close: Friday 21 March 2025.
Why You Will Love Us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What We All Have in Common
* Living our values
* Being your unique self, while respecting and including others
* A passion for home furnishing
* Performing & delivering while learning & developing
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