Unlimited potential for professional growthBe part of a collaborative team cultureFlexible work from home options available – 4 days in officeWork location – Tuggeranong, ACTAbout usCanon is the world's leading imaging organisation.
As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.
When you join Canon Australia, you'll find a rewarding culture that values you.
You're empowered to focus on your career progression and turn your goals into reality.
You'll be an integral part of the group's success.About the RoleThe Information Technology (IT) Group is responsible for delivering innovative solutions and quality services to enable Canon Australia to succeed.
This includes strategic, technical and operational support for the running of Canon's business systems, telecommunications and infrastructure.
It is also responsible for providing advice on technology directions, its implementation and maintenance and the overall security of digital and other business systems.
This is an in-house role which requires providing L2 and L3 level support including troubleshooting, tickets, calls, asset management amongst other tasks.This is an ACT based role requiring a presence of 4 days in office.
It reports to the Desktop Support Manager.Main DutiesTroubleshoot hardware and software problems in person and remotely, resolving and documenting solutionsMonitor backups and maintenance logsAnswer calls and tickets to support end users with applications, hardware, software, and networkingRepair and replace faulty computer components including motherboard, hard drives, and peripherals.Create end user documentation and knowledge base articles.Shared team responsibility for mobile phone support for Canon AU/NZ user baseAsset management activities including the coordination of client desktop equipment and other hardware stocksMeet or exceed agreed service levels and agreed standards for accessibility, reliability, and availability of these services.Assist with network setup, configuration and troubleshooting to ensure stable connectivity.Assist in planning and executing IT projects, such as hardware upgrades, software rollouts and network improvements.
Ensure projects are completed on time and within scope.Ensure that desktop systems and processes are aligned to Canon's IT PolicyAbout YouWe are looking for someone with a keen understanding of physical networking and server equipment.
They would possess excellent problem solving skills and the ability to complete tasks in a meticulous manner.
Key Skills and Experience include:Skills and experience with Active directory and ExchangeUnderstanding of physical networking and server equipmentDemonstrated skills and experience in a customer service environment (2 years +)Previous experience in a IT Service Desk or IT support role will be highly advantageousExperience supporting Desktop hardware and software applicationsExcellent interpersonal skillsCertifications in Microsoft Desktop operating systems (MCITP, etc.)
will be viewed favourablyIf this sounds like you, apply today!We believe in the power of an inclusive and diverse workforce.
We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.Benefits include (but not limited to)Bonus Leave including:Birthday leave, to celebrate, relax or do something specialCanon Day, an extra day of leave during the Christmas holidaysKyosei Day, or volunteer leave to take a paid day off to do good in your communityFlexible working arrangements, where possibleTraining and development opportunities to help you bring your goals to lifeWellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counsellingPerformance recognition, in the form of quarterly and annual awards programs for high-performersCanon products offered at discounted ratesEducation assistance to support the cost of any external training that gives you new skills for your jobAs an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities.
Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
All applicants must be eligible to work in the country they are applying to at the time of application.Looking to join this diverse team?
Apply online now.Successful applicants will be notified of next steps.
#J-18808-Ljbffr