About Us
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.
Candidates with a disability are encouraged to apply Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.
About the Role
We're on the lookout for an enthusiastic individual to join our team as a Service Sales Specialist at our vibrant Warabrook office If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you.
Job Summary
This role requires a customer-focused professional who can deliver exceptional service as the first point of contact for inquiries. As a Service Sales Specialist, you will be responsible for responding to all customer inquiries, directing them to the appropriate team, and capturing and progressing information as requested by customers.
Key Responsibilities
* Implement person-centred approaches in daily interactions and practice.
* Respond to all enquiries to qualify and direct to the right person/department within ARUMA.
* Respond to all support services enquiries– with a customer centric and sales-based approach.
* Provide current and prospective customers with organisational and NDIS information on services offered, regional operations, other ARUMA products and business streams.
* Ensure feedback and complaints are referred to the Service Sales Team Lead in a timely fashion.
* Liaise with the Business Development team for meet and greets and follow ups.
* Identify process improvements and work collaboratively to introduce changes.
* Contribute to reports, projects, presentations, and other administrative work as required.
Benefits
The successful candidate will have access to:
* Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
* Fitness Passport: Access to subsidised Gym membership.
* Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
* Training: Opportunity for accredited training through our RTO.
* Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
* Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
* Job Satisfaction: Through making a real difference in peoples' lives within a values-driven organisation.
About You
The ideal candidate will have:
* Qualifications in Office Administration.
* An engaging personality, well-developed presentation, written, verbal and listening skills, including an excellent telephone manner.
* Able to build and maintain effective relationships with a range of stakeholders.
* Commitment to the customer service ethic, always putting the needs of the customer first.
* A high level of attention to detail and accuracy.
* Openness to new challenges and adaptable to change.
* Able to adapt communication style to specific needs of individuals and groups.
* Self-motivated, accountable and customer focused.
* Demonstrate confidence, empathy and sound business judgement in interactions and in the provision of advice.
* Great organisational skills and good computer literacy and capability in using systems and technology.
* An understanding of the importance of maintaining the confidentiality of the company, employees, customers and their families.
* Ability to work proactively and autonomously.
* Ability to promote Cross Line of Business supports.
* Experience within the Disability or Services Industry and an ability to relate to people from all walks of life.
* Ability to travel interstate and intrastate as and when required.
* Current unrestricted Australian driver's licence.
* Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).
Estimated Salary: $60,000 - $80,000 per annum based on experience.