Job Title:
Head of CourierLocation:
Australia PostRef #:
12366007Opening Date:
22-Jan-2025Work Type:
Permanent Full TimeDescription & Requirements
Australia Post is delivering like never before. From the vehicles that we drive to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers, and for our people. We're moving forward and we want you to come along for the ride.As part of the broader Australia Post Group, including StarTrack, we provide an unrivalled range of parcel, freight, express, and courier services that deliver exceptional service across Australia. We are continuing to evolve to meet the ever-changing needs of our customers.About the opportunityAt Australia Post/StarTrack, we're driving transformation at every level. We're seeking a dynamic and visionary leader to lead the Courier Services team. This role offers a unique opportunity to make a significant impact in our Logistics and Operations division while managing a national team responsible for the high standards of our courier services.As the
Head of Courier,
you will oversee a diverse team, delivering exceptional courier and logistics services to our customers. Your leadership will drive operational excellence, profitability, and innovation, ensuring we stay ahead in a rapidly evolving industry. The successful candidate will be required to travel frequently due to the national footprint of our courier business.What you'll deliver with usOperational Leadership:
Lead and develop a national team of managers responsible for the performance and profitability of Courier Services.Customer-Focused Excellence:
Champion the continuous improvement of service delivery and enhance the customer experience.Safety & Wellbeing:
Foster a safety-first culture within your team, ensuring the wellbeing of all employees.Innovation:
Develop and implement product and technology innovations that improve customer value propositions.You'll alsoIndustry Leadership Experience:
Proven operational leadership in a large, complex national organisation.Strategic Insight:
Experience in developing and executing business strategies.People Leadership:
Strong people management skills with the ability to coach and develop high-performance teams.Stakeholder Collaboration:
Effective relationship-building with key internal and external stakeholders.About youYou are a strategic and results-driven leader with a passion for improving operational performance and delivering exceptional customer outcomes. You possess deep industry knowledge and a track record of driving transformational change.You'll also needTertiary qualifications in logistics, business management, or a related field.Experience in leading large-scale operations and driving strategic initiatives.In-depth understanding of financial management, safety leadership, and HR practices.Extensive experience in a senior leadership role within a large organisation.Strong people management skills, with experience leading teams through change.Program management capability, including experience building roadmaps with clear deliverables.How we'll deliver for youFlexible work arrangements to support your work-life balance.Comprehensive health and wellbeing programs.A strong commitment to diversity and inclusion.We're delivering togetherAt Australia Post/StarTrack, we acknowledge the Traditional Custodians of the land on which we operate. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees.
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