Overview This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure. Responsibilities Plant IT equipment setup, installation, troubleshooting and resolution activitiesNetwork and Compute infrastructure sustain supportSupport PepsiCo's Cybersecurity programsEnd user Workplace Programs, user support and TrainingEnterprise Solutions Applications TestingAdministration of user accounts and provisioning of systems accessMaintain and update process, system documentation, inventory, and user guidesFuture Technology Lifecycle management (TLM) programCall logging, incident management, service request fulfillment within SLASupport Project Portfolio Execution for the site considering global, sector and local programsBuild relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party VendorsThe role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signageOut-of-office hours support required as necessary for issue resolution and project activities Qualifications Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related fieldProven track record in IT with at least 8 years' experience in a similar roleIT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OTExperience collaborating, building relationships across multiple functions and diverse teamsProject Management skills/experienceExperience in stakeholder and third-party vendor managementExperience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutionsDemonstrated understanding of business drivers/priorities/operations/process/IT & OT applicationsGood breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print ServicesExcellent verbal, written communication skills and presentation skillsEnd to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functionsAbility to engage and influence across business functionsIn depth knowledge of Manufacturing IT infrastructure and application inter-dependenciesAwareness of IT, business, and IT/OT governance strategiesAbility to integrate well within a team (local and virtual) environmentExperience supporting a large user base in a multicultural environmentWell organized and strong ability to multitask and manage conflicting/changing prioritiesService Oriented and Process DrivenMicrosoft and equivalent technical certificationsITIL certifications and practical experienceProject Management certifications and practical experience