About the Company CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive at CreativeCubes.Co, we are committed to delivering impeccable customer service and fostering a culture that inspires collaboration, innovation, and growth. Join us and be part of a dynamic team transforming how people work! ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT • Collaborate with the Centre Team Members and management to align with the Company's policies and procedures and ensure objectives are understood and implemented. • Promote awareness of the facilities within the Community. • Cultivate a strong sense of Community within the Centre where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere. • Maintain the Community Boards/screens, hosting regular morning teas, networking functions and regular 'wine downs'. • Take appropriate, effective corrective action to address and prevent the recurrence of any complaints and non-conformances. RESPONSIBILITIES: • Manage all daily requirements, including the centre's opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required. • Work with the centre team to facilitate internal/external event promotions. • Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome. This also includes the input and maintenance of these enquiries in HubSpot. • Ensure centres are adequately staffed and 'run' with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties. • Ensure that your centre reaches the monthly profit goals set in the budget. • Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently • Manage the efficient set-up and 'onboarding' of all new clients (eg. office set up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures • Manage all aspects of invoicing for your centre, and debt collection for your centre • Prepare weekly reports for Management, such as sales/occupancy reports, variable reports, and a meeting room cluster report• Profit and Loss Review for your centres every month • Ensure all Team Members are trained and inducted into the centre per current procedures SALES AND LEASING: • Touring and follow-up of potential clients at each assigned location. • Prepare and follow up on all proposals sent per current processes. • Liaise with the Sales Area Director on all tours and enquiries. MAINTENANCE: • Responsible for maintaining your assigned centre/s (i.e., daily cleanliness of the facility, such as lights, cleaning, carpets, walls, and general presentation). • Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition. NETWORKING: • Hosting weekly afternoon drinks and regular networking events for clients in your assigned Centre locations per the schedule agreed upon with the Area Sales Manager. OTHER: Any other duties reasonably requested in line with any of the above. This Role is to support a 12-month maternity leave.