Job Title: Senior Officer, Campus Maintenance
We are seeking a highly motivated and experienced Senior Officer to join our team at Deakin University's Burwood campus. The successful candidate will be responsible for coordinating and supporting maintenance operations across the campus, ensuring that all facilities are well maintained, safe, and operationally efficient.
About the Role:
The Senior Officer, Campus Maintenance, plays a crucial role in enhancing the customer experience through a customer-centric approach by integrating physical and digital infrastructure, projects, and services to deliver seamless, impactful solutions tailored to customer needs.
* Prioritise work and critical activities, evaluate progress, recognise barriers to achieving outcomes, and find effective ways to deal with them.
* Proactively identify opportunities for improvement and take action, actively seeking feedback from colleagues and stakeholders on things that are working well and areas for improvement.
* Act as a coach, work with team members to facilitate growth and development, and proactively offer support, help, and advice to others within and across teams.
* Build rapport with people outside of the immediate team in ways that are respectful and inclusive of others, demonstrating an understanding of how all the different areas of the University interrelate and how one's own area fits in.
* Modify behaviour based on self-awareness and feedback to improve personal impact, focus on personal emotional wellbeing, adapt well to change, and display a positive outlook in stressful situations.
* Actively seek information to better understand the customer's perspective, follow through and deliver on promises, respond to feedback with openness and transparency, and seek to identify ways to better service the customer.
* Build productive relationships with a diverse range of potential students or stakeholders and communicate with confidence using examples to increase understanding and support
About You:
To be successful in this role, you will have:
* A degree with subsequent relevant experience; or
* Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
* An equivalent combination of relevant experience and/or education/training.
* Experience in facilities management or maintenance coordination, preferably within a large campus or similar environment.
* Strong organisational skills with the ability to manage multiple maintenance tasks and projects simultaneously.
* Knowledge of building systems, equipment, and maintenance practices, including HVAC, electrical, plumbing, and general repairs.