Customer Care Consultant Trade Store - Geraldton, WAJoin to apply for the Customer Care Consultant Trade Store - Geraldton, WA role at BlackwoodsYOUR OPPORTUNITYAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Store located in Geraldton, WA.Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You’ll serve customers face to face, stock shelves adequately, track customer orders and ensure the trade store is neat and tidy.Your Key ResponsibilitiesProvide fast-paced customer service via telephone, email, and in person in our trade storeRecommend the best products or services to match customer needsMaintain trade store presentation standards, including merchandising and restockingInform customers of new product ranges and applicable servicesUnderstand customer sales history, proactively identifying requirementsEnsure timely actioning of customer requests within allocated timeframesTake ownership in continuing and cultivating all customer interactionsPerform some warehouse duties and lifting as requiredWhat You'll Bring To The TeamCustomer service experience in a trade store/retail environment (desirable)Well-developed customer service skills with a ‘customer first’ approachConfidence and experience with computers and Microsoft suitesClear written and verbal communication skillsSelf-motivated, problem solver and time management skillsBe safety minded and promote all things safety within our branchForklift licence (desirable but not essential)Why Our Team Enjoys Being Part Of BlackwoodsTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Team member discount card to use at Kmart, Bunnings, Target & OfficeworksHighly successful Refer-A-Friend program – to earn up to $2,000 for each referral!Further Wesfarmers discounted offers from over 300 corporate partnersA range of diversity and well-being initiativesOnsite parking and more!A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesRetail Office Equipment
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