About Salesforce We're the Customer Company, inspiring the future of business with AI and CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good — you've come to the right place.
We're seeking a Sales Specialist to leverage the untapped opportunity across Service Cloud, including Field Service, Service Cloud Voice, and Digital Engagement.
This role will work in partnership with existing account owners, carrying quota for Service Cloud product sales.
The Sales Specialist will formulate and implement a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space.
This position will work with both MB or COMCL customer existing accounts and prospects, building new relationships in a set of assigned territories.
Your Impact: This is a unique position that collaborates internally and externally to position the incredible value of key Service Cloud solutions, including Field Service, Service Cloud Voice, and Digital Engagement, for customers and prospects.
You will work closely with current customers and prospective customers as a trusted advisor, deeply understanding their unique company challenges and goals.
You will identify opportunities across the Service Cloud solution to help them reach their business goals and blaze new trails within their organizations.
You will contribute to our business growth in a fast-paced, collaborative, and fun atmosphere, as a valued member of our Ohana.
Responsibilities:
• Develop and implement successful campaigns across the Service Cloud L2 and L3 install base, prospects, and whitespace.
• Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
• Leverage business from new and established relationships.
• Strategize, negotiate, and close business.
• Understand the commercial aspects of the Service Cloud solution.
• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to contact center needs.
• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
• Be customer-facing as required.
Key Characteristics:
• Ability to amplify the Service Cloud message and multiply it across all key stakeholders, whether internal or external.
• Ability to multitask.
• Committed to continuous learning.
• Curious — always asking why.
• Ability to collaborate with multiple internal and external stakeholders to drive the best outcome for the customer and Salesforce.
• Enjoy developing a strategy and bringing everyone along on the journey.
• Ability to execute on that strategy.
• Strong sales discipline.
• Resilient, fearless, and works well in a team.
• Fabulous negotiation and collaboration skills.
• Sees a path forward no matter the challenges.
• Enjoy running a high-energy sector.
• Travel may be required.
• Strong organizational and time management skills.
• Enjoy working with customers and taking them on the Salesforce Customer Journey.
Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).