Competitive salary up to $150K PLUS benefits!
Join a client-centred and growing IT businessEnjoy a competitive salary up to $150,000, commensurate with skills and experience, PLUS a host of excellent benefitsRelocation support available for the right candidateProfessional development opportunities to grow your careerAbout GPK Group Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.
GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.
We are now looking for a full-time Technical Account Manager based in Adelaide, SA. As a key member of our team, you will take ownership of our Adelaide client base, managing technical accounts while delivering innovative solutions and high-quality support. This role requires a strong background in managed services, as you will oversee escalations, onsite work, and project delivery.
More specifically, your responsibilities include but are not limited to:
Managing technical accounts and ensuring client satisfactionProviding expert IT support and troubleshooting for escalated issuesDelivering onsite technical services, including installations and project rolloutsCollaborating with the sales team to scope, onboard, and support new clientsDocumenting project scope, solutions, and client interactionsMaintaining and managing network, server, and cloud infrastructureAdvising clients on IT strategy and best practicesEnsuring effective communication and coordination with internal teamsWhat You'll Bring to the Role To excel in this role, you must have at least three years of experience in a Managed Service Provider (MSP) environment, strong organisational skills, a solid IT background, and a passion for delivering high-quality managed services.
In addition, you will have:
Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms, and virtual environmentsPrior experience in a pre-sales role, including scoping and delivering project solutions, is highly desirableFamiliarity with ticketing/documentation systems such as ConnectWise or IT GlueProven ability to manage complex multi-site client environmentsStrong problem-solving skills and the ability to work autonomouslyExcellent communication skills, both verbal and writtenA valid driver's licence and reliable transportationWhile formal qualifications are not required, certifications in relevant IT fields will be highly regarded.
Be Rewarded This role comes with a competitive salary package between $100,000 - $150,000 commensurate with skills and experience, PLUS a range of excellent benefits including:
Dedicated technology allowance and/or devices providedCar allowance to support onsite client visitsSubsidised gym membership to promote a healthy lifestyleTraining and development opportunities, including paid study time and company-covered courses and examsOpportunities for career progression within GPK GroupFlexible work arrangements, with 2-3 days in the office and 2-3 days remoteCompensated after-hours on-call support (only if rostered, not an expectation)Ready to Apply? Are you a seasoned Technical Account Manager eager to join a fast-growing company that truly invests in your growth? If you're passionate about tech, thrive on solving challenges, and want to be part of an innovative team, this is your chance - Apply Now and take your career to the next level!
#J-18808-Ljbffr