Posted: 29 January
Offer description
Job Stability with a Purpose
About Arcare
As one of Australia's leading aged care providers, we operate 50 residences in QLD, NSW, and VIC, with more on the way.
We focus on building strong relationships between residents, colleagues, and family members, putting our residents and team at the heart of everything we do.
Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.
Benefits
* Above Award Rates
* Allowances: Uniform, meals, shift and public holidays
* Paid Training and Development days
* Reward & Recognition programs
* Employee Assistance Program
About the Role
This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.
You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence.
You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team.
Key Responsibilities
1. Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanor, creating a positive and inviting atmosphere.
2. Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
3. Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
4. Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
5. Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
6. Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.
Requirements
* Ability to manage rostering and team member allocations.
* Experience using employee scheduling software such as Humanforce or Time Target.
* Adaptable, passionate and willingness to learn.
* Collaborative and skilled at teamwork.
* Friendly and effective communication abilities.
At Arcare, our people and culture set us apart. We invite you to apply if you think this role is the right fit for you.
Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).
Arcare values diversity within our workforce and is an equal opportunity employer.
