System Overview
You will be responsible for delivering a wide range of services based on the Dynatrace Unified Platform. This includes deployment, training, and long-term managed services.
Key Responsibilities:
* Monitor client application performance and availability.
* Summarize and review performance trends in operations status meetings.
* Assist with troubleshooting and root-cause diagnosis of performance issues.
* Maintain and enhance dashboards and reports to meet IT and business user requirements.
* On-board additional applications for monitoring and mentor customers on the Dynatrace Platform and Best Practices.
* Provide services to maintain and grow adoption of the Dynatrace Platform in customer environments.
* Provide regular status updates and project documentation to support customer engagements.
* Assist sales teams in identifying new opportunities for product and services at customer sites.
* Ensure health of the client's Dynatrace Platform deployment and update software as needed.
* Maintain accurate deployment documentation.
Mandatory Skills/Experience:
* Strong presentation and writing skills, along with experience in creating professional reports and deliverables.
* A highly motivated self-starter who excels in fast-paced, dynamic team environments and is committed to results.
* Excellent written, oral, and presentation communications skills.
* Excellent problem-solving and analytical skills.
* Australian citizens residing in Canberra are preferred for this role.
SUCCESS FACTORS
* At least 2 years of experience in Application Performance Management, application monitoring, network administration, system administration, performance engineering/testing, or Java/.NET development.
* At least 1 year of experience in software engineering and Object-Oriented Programming (OOP).
* At least 1 year of solid enterprise level .NET or Java development/support/operations experience.
* At least 1 year of experience in web programming: JavaScript, AJAX, and other JavaScript frameworks.
* Experience with application technologies (J2EE, .NET, Citrix, Microservices).
* Experience with database technologies (Oracle, DB2, MS SQL).
* A good understanding of distributed applications and web and enterprise applications.
* Ability to address complex application environments to provide clear guidance on implementation strategy and potential performance improvements.
* Excellent organizational/time management skills.
* Strong interpersonal communication skills and a passion for learning new technology.
* Solid presentation and writing skills, along with experience in creating professional reports and deliverables.
* A highly motivated self-starter who excels in fast-paced, dynamic team environments and is committed to results.
* Excellent written, oral, and presentation communications skills.
* Excellent problem-solving and analytical skills.
* Ability to work independently, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
Desired Experience:
* Previous consulting experience and/or Project Management experience is beneficial.
* Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, etc.
* Ideal candidates will have at least 2 years of Dynatrace Technology experience and Dynatrace Product Certification.
Company Benefits
* Dynatrace is a leader in unified observability and security.
* Competitive compensation packages designed to recognize and reward performance.
* Collaboration with leading cloud providers, including AWS, Microsoft, and Google Cloud, and other strategic partners worldwide.
* Use of cutting-edge technologies, including Davis hypermodal AI, to help customers modernize and automate cloud operations.
* Over 50% of Fortune 100 companies are current Dynatrace customers.