IT Field Services Technician
We are seeking an experienced IT Field Services Technician to support our end-user computing infrastructure, including desktops, laptops, monitors, printers, and other devices.
Key Responsibilities:
* Provide technical support for Wintel, Networking, Storage, Audio Visual Systems, Video Conferencing facilities, and other devices.
* Coordinate activities with other suppliers to resolve incidents or service requests.
* Support controlled shutdown and activities that affect computer rooms.
* Assist with end-user configuration of new MFDs or additional printing peripherals.
* Perform on-site activities, including scheduled recurring tasks, such as site computer or server room physical and environmental checks, rolling desktop asset audits, rebooting or power cycling devices, and providing IT supplier escort or onsite assistance.
* Diagnose and correct malfunctions and failures of equipment installed at designated service location sites.
* Provide 2nd line resolution of generic desktop application incidents, including operating system, Microsoft Office application, email application, and desktop-related internet issues.
* Offer hardware support, including 1st level problem diagnosis, swap out of faulty components, and limited printer support.
* Develop relationships with site users, identify incidents or situations requiring escalation, and carry out required swap outs/device replacements.
* Maintain a safe working environment, follow all safety directives, and participate in safety discussions.
* Contribute to general housekeeping tasks, including cleaning floors, dusting surfaces, and organizing workspace areas.
Requirements:
* Valid driving license and ability to drive a manual transmission vehicle.
* Ability to work over the weekend or on public holidays upon direction from customer stakeholders.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced IT professional looking for a new challenge, please apply.