NM Insurance is a market leading distributor of insurance products and services, in the retail recreational areas of pleasure craft, motorcycle and caravan as well as commercial marine insurance lines.Our business operates through offices across Australia and New Zealand. Most of our Insurance Products are distributed via intermediary partners, primarily through licensed Insurance Brokers, as well as franchised dealers of pleasure craft and direct to consumers in the Australian and New Zealand Market. NM Insurance requires a professional and energetic customer focussed Motorcycle and Caravan Claims Officer. In this role you will be responsible for managing a portfolio of end-to-end motor claims and recovers. You will need to ensure the prompt and fair processing of claim settlements according to the terms and conditions of company policies and procedures. The responsibilities will include:Responding to claims enquiriesAppointing Assessors when required and negotiate on claims settlementsSpeedy and efficient processing of claimsIdentify and manage recovery opportunitiesControlling the end-to-end claims processProvide outstanding client serviceEnsure client focussed outcomes adhering to strict regulatory and NM Insurance protocols Skills and experience:A minimum of 2 years' experience of managing motor claims Proven experience exceeding target with a claim's environmentProactive and effective communication skills to manage relationships internally and externallyExcellent time management skills and a flexible approach to your workDemonstrated attention to details and organisational skillsFull Training and ongoing support provided. As an NM Employee you will have access to and benefit from:'Hybrid Working' – a mix of working from home and in the office to enhance your work / life balanceThe ability to maximise retirement savings through voluntary superannuation contributions in addition to company contributionsGroup Life Insurance Policies (TPD & Salary Continuance)Travel InsuranceDiscounts on: Motor Vehicle purchases, Car Hire, Health and Fitness We value our employee's experience with us and are proud of our Values and Behaviours:Customer FirstDoing What is RightResults DrivenOne TeamLearn and GrowPlease send all applications to:Barry Giddens - Head of ClaimsEmail: (email protected)