Bring your 'you' to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We're better and bolder together.
TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It's our why; our reason to exist. Now, we're proud to be one of Australia's leading mobile and internet providers. We're not just redefining telco, we're changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
Your opportunity : The Learning Solutions Designer is a highly consultative role, with key engagement points being the Learning Solutions Design Manager, Capability Business Partners, Go-To-Market managers, and operational change analysts across multiple sales channels, specialists across the broader capability team, and the wider People Experience team. This role is a 12-month Fixed Term Contract.
You'll make an impact by : Collaborating within the Capability Team to design and develop learning solutions that meet agreed learning and business outcomes.Consulting with identified stakeholders to analyse, develop, and deliver all skills development requirements.Identifying Product, Process, System, Compliance skills / knowledge gaps.Evaluating deployment outcomes and coordinating any additional support requirements.Developing a roadmap and milestones to ensure capability and learning initiatives are deployed on time and within any agreed budget.Maintaining and enhancing all learning solutions and strategies.Ensuring all capability and learning material is designed in line with Learning Solutions Design team standards and the company brand voice guidelines.Utilising adult learning and instructional design principles to develop all online learning and face-to-face materials.Continually managing risk through stakeholder and legal sign-off processes.Delivering innovative and highly engaging development programs.Managing the successful deployment of learning solutions, including the preparation of supporting systems / platforms, and effective communication to audience groups and stakeholders.What you'll bring : Experience in online design and / or facilitation.TAE 40110 / TAA40104 (Cert 4 in Training) would be advantageous.Telecommunications or Retail / Sales / Contact Centre experience highly desirable.Tertiary qualified in adult education (desirable but not essential).Working knowledge of e-learning authoring software and LMS systems and frameworks.Ability to build solid working relationships and communicate effectively with all levels of the organisation.What's in it for you? Flexible hybrid way of working (from home and office).Stay Connected Mobile' – Access to a free mobile plan.Stay Connected NBN' – Access to a free NBN 100 plan.Access to TPG Learning Hub platform and internal development opportunities.Access to Corporate Partner Discounts.Come join us and build a better future. Apply today. Don't meet every single requirement? That's OK! At TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us!
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