Hays Fremantle, Western Australia, AustraliaSupport Services Manager3 days ago Be among the first 25 applicants12 month fixed term contractWork vehicle provided and free parkingSalary packaging offeredYour new companyOur client requires a Support Services Manager to join their team as soon as possible for a 12-month fixed-term contract. This position will be reporting to the Chief Operations Officer and will have 5 direct Team Leader reports.The organisation has been a dedicated specialist service in the broader south metropolitan region for over 50 years. They provide a variety of expert, evidence-based services aimed at breaking the cycle for disadvantaged people.Your new roleLeadership & Team GuidanceLead and guide team leaders to ensure high-quality, effective services.Support team leaders in managing complex clients and caseloads.Strategic ContributionsParticipate in leadership meetings to implement strategic and operational plans.Develop and maintain continuous improvement mechanisms, learning and development activities, and promote best practices.Foster a strong organisational culture aligned with the vision, mission, and values.Stakeholder EngagementBuild and maintain networks and relationships with professionals both within and outside the organisation to support partnerships and collaboration.Represent the organisation in stakeholder meetings, forums, and committees.Reporting, Contract Management & AdministrationEnsure service contract reporting requirements are met, including preparing relevant reports and service reviews.Implement systems to capture quality, data, and program evaluations as required by funding contracts and service agreements.Manage program budgets and contribute to the development of service agreements and tender documents.Advise the COO on developments impacting support services operations.Human ResourcesProvide induction, supervision, and daily support to staff.Conduct performance development monitoring and annual reviews of staff.Risk ManagementStay updated on national and state service standards relevant to the work.Identify risks and implement mitigation strategies while ensuring compliance obligations are met.Promote consistent quality practice and ensure review and evaluation processes are in place.Occupational Health & SafetySupport the organisation in meeting its obligations under occupational health and safety laws.Contribute to strategies for creating a healthy and safe work environment.Maintain records related to identified risks and critical incidents.What you'll need to succeedRole-Specific Requirement:Experience providing service provision to people with complex issues.Understanding of public, private, and community housing options for people in housing crises.Understanding best practices for effective support service delivery.Experience in project or program management, including staff management and leadership.Excellent interpersonal and communication skills with a strong team orientation and client focus.Analytical and problem-solving skills.Excellent report writing skills.Ability to plan, prioritise, multitask, and lead teams to deliver quality and timely outcomes.Ability to establish effective working relationships with people from diverse socioeconomic, multicultural, and linguistically diverse backgrounds.Understanding issues affecting the Aboriginal and Torres Strait Islander communities, particularly regarding transience and homelessness, along with cultural awareness and sensitivities.Relevant computer skills in MS Office software and applications.DesirableExperience managing multiple programs and budgets.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.Seniority levelMid-Senior levelEmployment typeContractJob functionManagementIndustriesHousing and Community Development
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