Job DescriptionLocation: GeelongJob type: Full timeOrganisation: Department of Justice and Community SafetySalary: $76,817 - $93,275Occupation: Administration/SecretarialReference: DJCS/1829489At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers.Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody. Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities.About the roleAs part of the Workforce and Prison Services (WPS) team, the Client Services team is dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. The Team leader, Client Services will lead a small team, responding directly to general staff and prisoner enquiries across their service area in an efficient, effective and customer-focused manner.This role will also support the Supervisor, Client Services in the development of continuous improvement actions to ensure that prison services continue to complement and underpin custodial operations at the centre.The Team Leader, Client Services will require direct contact with the people in our care at Western Plains and involves weekend and public holiday work, remunerated in accordance with the applicable provision of the Victorian Public Service Enterprise Agreement 2024.Given the nature of the position, being a customer-facing role within the facility, you will be required to work predominantly on-site, with reduced working from home capacity.About youThis is a multiskilled role which requires strong leadership skills and an ability to work within a dynamic environment to ensure operational service delivery is maintained to a high standard.Exceptional computer skills with the ability to gain efficiencies in processes.Strong organisational skills with an ability to prioritise and manage workloads.Ability to work productively under minimal supervision.Exceptional customer service skills.To learn more about this role before applying, please read the attached position description.How to ApplyThe successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.FOR INTERNAL VPS EMPLOYEES:In accordance with the Jobs and Skills Exchange Recruitment Policy, only Victorian Public Service employees are eligible to apply for this position.For all VPS employees, please apply through the JSE to be eligible to be considered for this position in the first round.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.#J-18808-Ljbffr