Join a team where Ambition, Trust, Curiosity, Individuality, and Purpose thrive.NEW SITE – Head Concierge | 400 George St, SydneyBe the face and heart of one of Sydney's most prestigious addresses. At First Contact, we are Australia's leading Workplace Services provider, delivering five-star service to top-tier clients in banking, finance, telecommunications, and premium commercial properties.
We believe in the power of exceptional hospitality.
If you have a natural ability to brighten someone's day, build meaningful connections, and create seamless experiences, this is the perfect opportunity for you.
The OpportunityAs Head Concierge, you will be at the forefront of delivering outstanding service, fostering a sense of community, and ensuring every interaction leaves a lasting impression.
Your role will be pivotal in creating memorable experiences, anticipating needs, and elevating the workplace environment.
What You'll Do:Welcome Host & Visitor Management – Be the first point of contact for all visitors, providing a warm welcome, efficient check-in process, and a seamless guest experience.
Build and maintain strong relationships with tenants and stakeholders, ensuring concierge services, branding, and property presentation meet premium standards.
Identify and develop partnerships that enhance the experience for our customers while supporting local businesses.
Lead and inspire a team of service professionals, driving engagement and excellence in customer service.
Organise and support engaging tenant events throughout the year, strengthening community ties.
Oversee daily concierge operations, including lobby services and end-of-trip facilities, ensuring smooth and efficient service delivery.
Work closely with property teams and asset owners to understand and address customer needs effectively.
What You'll Bring:Experience in a front-facing role within a corporate office, hotel, or hospitality environment.
A warm, approachable personality with the ability to connect with people from all backgrounds.
A proactive and detail-oriented mindset, committed to delivering outstanding service and following through on tasks.
Strong skills in visitor management, ensuring a professional, seamless experience for all guests.
A passion for creating memorable experiences and fostering a welcoming, high-end environment.
This role involves periods of walking, standing, sitting, and occasional manual handling. Why Join First Contact?Work-life balance – Monday to Friday shifts between 7 AM and 7 PM, with weekends and public holidays off.
Competitive salary – We offer above-industry pay in recognition of your dedication and expertise.
Rewards & recognition – Earn retail vouchers through our outstanding recognition program.
Hassle-free wardrobe – We provide a corporate uniform and dry-cleaning service.
Career growth – We invest in our people and offer pathways for career progression.
Prestigious work environment – Work in some of Sydney's most iconic and innovative commercial buildings.
If you are passionate about delivering world-class service and building vibrant workplace communities, we'd love to hear from you!
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