Trades & Services Services - Other Melbourne Permanent / Full Time
We are an international facilities services company looking for a Associate Area Manager / Customer Service Manager in Sydney.
As the Customer Service Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.
Key responsibilities include:
* Demonstrated ability to proactively build relationships with key stakeholders / clients, peers and colleagues.
* To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines.
* Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives
* Ensure profitable, efficient and safe operations
* Ensure provision of quality service delivery
* Retain existing business and assist in achieving relevant growth targets
* Explore and develop new service offerings
* Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
* Develop and execute operational strategies introducing policies and procedures when required
* Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised
* Develop and manage a highly motivated and appropriately trained team of operational managers
* Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible
About you:
This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:
* Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
* Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams.
* Have excellent communication and relationship building skills
* Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others
If you are interested, please submit your resume and a covering letter