PURPOSE OF THIS POSITIONThe Continuous Quality Improvement (CQI) Officer is a pivotal role responsible for championing a strong culture of continuous improvement while implementing and monitoring quality assurance programs, compliance, and innovation within the corporation across all operational functional areas. This position is instrumental in enhancing operational efficiency, elevating quality standards, ensuring adherence to relevant regulations and standards, and finding opportunities to innovate where possible within the constraints of government-funded programs. The CQI Officer plays a pivotal role in contributing to the EMAC’s success by ensuring the development and maintenance of effective systems, policies, and practices. This role is dedicated to promoting quality assurance, continuous improvement, and compliance throughout the corporation. The CQI Officer is responsible for meticulously evaluating and enhancing EMAC’s operational processes, policies, and systems to drive efficiency, effectiveness, and overall excellence. A key priority task of the role is designing and implementing a culture of improvement including re-engineering and change through reviewing and writing policies and procedures that support EMAC’s functions as a Registered Aboriginal Party (RAP). In addition, the role will not only assess Corporation processes and systems to ensure compliance with legislative, regulatory, and contractual obligations, as well as the maintenance of service and quality standards but also actively assure EMAC’s leadership group through routine reporting on the progress made through a quality improvement register.KEY ROLES AND RESPONSIBILITIESPolicy Innovation and Development: Analyse data and information to identify key policy needs and actively engage and encourage open conversation, feedback and action in the development, review, and implementation of policies and procedures. Ensure alignment with industry best practices, regulatory requirements and Eastern Maar Values while fostering a culture of innovation that explores opportunities beyond compliance and minimum standards to enhance our policies and procedures for the benefit of our community that we represent. Ensure policies are accessible and a system is in place for variation control.Policy Implementation Support: Collaborate with team members and external stakeholders to facilitate effective communication and support the implementation of policies. Provide support in conveying policy requirements and ensuring clear communication channels, aligning with our corporations values and objectives.Quality Assurance: develop and sustain quality assurance standards and processes that reflect Eastern Maar's internal best practices, potentially incorporating elements from external codes and legislation where applicable. Monitor adherence to these uniquely tailored benchmarks within the corporation and aid management in ensuring these standards are uniformly maintained across all levels of the organisation.Process Analysis and Improvement: In conjunction with divisional branch team members, analyse existing business processes, identify areas for improvement, and develop and implement (prioritised) process improvement initiatives.Continuous Improvement: Drive a culture of continuous improvement by identifying opportunities for efficiency gains and quality enhancements, and leading or participating in improvement projects. Data Analysis: Collect, analyse, and interpret data to identify trends, areas for improvement, and opportunities for cost reduction.Compliance Management and Risk Mitigation: In conjunction with divisional branch team members proactively identify and assist in addressing potential operational risks and develop/recommend strategies for mitigation. Ensure that the corporation complies with relevant laws, regulations, and industry standards, and implement corrective actions when necessary.Continuous Improvement Audits: Conduct internal audits, utilizing various avenues of enquiry such as data points or interviews, to drive continuous improvement by evaluating and enhancing operational processes and procedures.Documentation and Reporting: Maintain accurate records, documentation, and reports related to quality, compliance, and process improvement initiatives.Project Management: Plan, execute, and manage improvement projects, including setting objectives, timelines, and resource allocation. Participate and contribute to reviews of progress, outcomes and future improvements.Feedback Collection: Ensure programs and services are gaining feedback to enable the identification of areas for improvement and assess the effectiveness of implemented changes. Engage with community members, leaders, and external partners to gather insights and perspectives.Performance Metrics: Develop and track key performance indicators (KPIs) and Key Results Areas (KRAs) to measure the success of quality and process improvement initiatives.Collaboration: Work collaboratively with various program areas and engage teams to understand their specific needs and requirements and align quality, compliance, and improvement efforts with our goals. Share information and learning across teams.Reporting on CQI Initiatives: Regularly update leadership on the status and progress of Continuous Quality Improvement (CQI) initiatives, including the implementation of quality improvement plans and their impact on organisational excellence.Research: Conduct thorough research to stay up to date on relevant legal requirements, and industry standards. Research and analyse information, identify interrelationships, and make recommendations based on relevant evidence.