Client Service Officer – Talent Pool Creation Location: Ongoing Griffith & Albury and Talent Pool for various locations listed below Albury, Batemans Bay, Bathurst & Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga. Clerk Grade 2/4, $ 77,795 -$ 90,001 pa plus superannuation & annual leave loading, plus other benefits Opportunities for learning, development, and career progression Generous leave entitlements including Flex Leave and flexible work practices Tailored training to support you to be confident in your role Your role
Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
This talent pool recruitment will span over the following locations: Albury, Batemans Bay, Bathurst & Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga. What You'll Do
As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.
You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better housing outcomes for clients.
You will be working directly with a range of support services and clients in an outreach capacity either in the community, or in homes, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
Our Access & Demand Team Working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve key performance indicators (KPI's), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients. Using a range of technologies including various online communication tools and programs. Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution. Our Tenancy Team Visiting Tenants in their homes on a regular scheduled basis Working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's) to ensure sustainable tenancies. Engaging with local community stakeholders to support clients in maintaining tenancy Using a range of technologies including IPAD, online phone system and online forms. What We're Looking For
In addition to meeting the essential requirements, the successful candidates will have the following:
Ability to work independently and manage your own work. Including working both independently and within a team environment Ability to establish and maintain relationships with internal and external stakeholders A commitment to a culture of teamwork, excellence, and continuous improvement Client service skills with an empathic approach to clients A strong commitment to customer service Able to use technology Essential Requirements Current NSW driver's licence What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Applications close Sunday 27th April 2025 at 11:59pm AEST.
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. #J-18808-Ljbffr