The successful candidate will play an integral role in the following:
* Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients to complete applications for legal aid.
* Respond to enquiries received on the telephone from clients and members of the public.
* Act as the contact point for local community-based service providers and provide information and training at local network meetings. Act as the contact point for conferencing issues and organise activities at in-house family conferences.
* Help with litigation support activities including data entry and word processing.
* Help with administrative activities including opening and closing the office, maintaining equipment and supplies, mail, records management and other activities as directed.
You will have:
* You have demonstrated administrative and customer service experience and are able to work independently.
* You can communicate effectively with external stakeholders and clients with complex needs and provide courteous, prompt and professional services. You also remain calm and positive in difficult situations.
* You can use information technology systems such as Microsoft Outlook and Word and can learn organisation specific systems.
* You can build and sustain positive relationships with team members and contribute to team planning.
* You take on additional duties when required, demonstrate flexibility and reschedule or re-organise work to reflect changes in priority.
What we offer you
* 14.5 hrs per week (2 days a week - Monday & one additional day)
* Generous salary packaging
* 12.75% employer super contributions
* Flexible working hours
* Study leave for approved work-related courses.