Assistant Advisor - Data & Reporting
Clerk Grade: 5/6 Ongoing opportunity. Talent pool to be created for further ongoing and temporary roles
Location: 4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations & hybrid working available)
Salary Range: $97,027 to $107,059 + superannuation
People Services, People & Culture, Department of Customer Service
About the Opportunity:
Due to innovation and growth in the People & Culture Division at the Department of Customer Service (DCS), we have an exciting new role of an Assistant Advisor to join our high-performing and progressive Occupational Health and Recovery team. The team is a centralised function, supporting the 12,000 employees across the Department of Customer Service with workplace injury case management, support and advice.
In the Assistant Advisor – Data Reporting role you will:
* Identify, interpret and analyse workers compensation data using linking and statistical techniques to answer business problems including the identification of trends and/or patterns in complex data sets, and to create inference or insight.
* Develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality using best practice methodologies and industry recognised standards and processes.
* Acquire data from primary or secondary data sources and maintain databases/data systems to expected standards.
* Filter and “clean” data to locate correct data subsets to ensure the quality and accuracy of source data.
* Produce reports, visualisations and recommendations to answer business problems that are presented in the most appropriate format to ensure clarity for target audience.
* Analyse and define new process improvement opportunities to support continuous improvement and business outcomes.
* Develop and maintain customer and stakeholder relationships through effective communication, negotiation and issues management to ensure deliverables are met.
* Working collaboratively with your peers you will embed modern and agile ways of working to deliver a world class people and culture function and create great employee experiences.
Your day-to-day:
You will play a key role in supporting the Occupational Health and Recovery team in data analytics and reporting as necessary for efficient and effective identification of trends, issues and to inform the agencies of DCS a clear status of the Health and Recovery status of their employees.
Your responsibilities will include managing data documentation, coordinating communications and preparing business reporting. Act as the first point of contact for the team in relation to workers compensation data matters. Assist with various projects and initiatives within the team, providing administrative and logistical support as needed.
About You:
To be successful in this role you will possess a great blend of skills, including:
* Previous experience in a data management role including linking complex data sets, ideally within a government or large organisation.
* Ability to handle sensitive information with confidentiality and professionalism.
* Strong organisational skills and time-management skills with the ability to manage multiple tasks and priorities effectively.
* Excellent verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
* A collaborative and proactive approach with the ability to work effectively in a team environment and also work independently.
* A customer centric and growth mindset with great communication and stakeholder engagement skills.
* Experience with continuous improvement activities to deliver business outcomes.
* Exceptional experience with Excel and PowerPoint.
* Ideally have experience with Qlik and Power BI tools.
We support and promote flexible working options and encourage applicants from diverse backgrounds and regional NSW locations to apply.
About us:
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Looking for more information?
Reach out to Erica Rubic, Associate Director, Occupational Health and Recovery, on 0475974050 to learn more about this incredible opportunity.
How to apply:
Your application should include:
* a covering letter (maximum two pages) indicating why you are applying for the role and what skills and experience you would bring to this role.
* an up-to-date resume (of no more than five pages).
Salary Grade 05/06, with the base salary for this role starting at $97,027 base plus superannuation.
Closing Date: Monday, April 7th, 2025 at 10:00 am.
Careers at Department of Customer Service:
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace:
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
For more information, please visit:
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