EOI Service Desk Agent – Multiple Locations – Adelaide
About the Role
We are seeking a skilled Service Desk Agent to provide high-level technical support in a dynamic and collaborative environment. As a key member of our team, you will play a vital role in troubleshooting, resolving technical issues, and delivering exceptional service to end-users.
Key Responsibilities
* Deliver specialized technical support via phone and email in a helpdesk environment.
* Troubleshoot and resolve complex technical issues, escalating where necessary.
* Maintain detailed logs of interactions and resolutions.
* Build and maintain expert knowledge of supported applications and systems.
* Provide user updates during issue resolution and negotiate timeframes for solutions.
* Contribute to process improvements to enhance service delivery.
Requirements
* 1–2 years of experience in technical support, preferably in large organizations.
* Strong knowledge of desktop applications, systems administration, and network engineering.
* Excellent communication and problem-solving skills.
* Service-oriented mindset with the ability to work effectively in a team.
* Baseline Security Clearance (preferred).
Why Work with Us?
* Long-term contract offering stability.
* Rotating roster between 7 a.m. and 7 p.m., Monday to Friday (37.5-hour workweek).
* Comprehensive training provided to set you up for success.
* Be part of a supportive team culture focused on innovation and excellence.
How to Apply
* Submit your resume (in .docx format) along with:
* Proof of Security Clearance (including CSID and clearance level).
* Photo ID (Driver's Licence/Passport).
* Proof of right to work (Birth Certificate, Passport, or Work Right Check).