Leadership Opportunity at DHL
As a Returns Manager at DHL, you'll navigate daily logistical challenges to ensure seamless warehouse operations across returns. You will oversee, develop and grow customer relations for the site as well as manage current employee welfare and satisfaction. Utilize your talents to lead a committed team to excellence and drive the future of logistics using cutting-edge technology.
* Manage and control returns operations for the customer, ensuring a safe working environment alongside cost-effective operational activities.
* Maintain exceptional customer satisfaction through outstanding service delivery.
* Foster and maintain positive relationships with customers and stakeholders, both internal and external.
* Ensure location and inventory accuracy while increasing productivity streams.
* Guarantee customer's annual business plan including revenue, profit, and service levels are met, taking corrective action as needed.
DHL Supply Chain: A Great Place to Work
We are the world's leading contract logistics company and value each other's differences while recognizing individual strengths. We prioritize making our employees feel valued and empowered to succeed.
You'll join a supportive work environment where you'll have access to top-notch training and tools to grow and thrive. Our benefits include:
* A world-class training program to expand your skillset and propel your career forward.
* Annual bonuses and merit reviews to recognize your contributions to our success.
* Staff engagement opportunities such as monthly site lunches, competitions, and events.
* Employee recognition programs including employee of the month and employee of the year awards.
* Exclusive staff discounts at many of our customers who are essential to everyday life.
DHL Supply Chain is committed to creating an environment where employees can balance their priorities, work commitments, team engagement, and work-life balance in collaboration with their manager, driving productive outcomes for all. We support flexible working arrangements tailored to individual role requirements.
Join us and discover why DHL Supply Chain Australia is a Great Place To Work certified.
You possess the following qualities and qualifications:
* Experience working in a 3PL warehouse with sound warehousing principles.
* Proven performance management and strong leadership experience.
* Extensive knowledge and expertise in building and maintaining customer relationships.
* Demonstrated proficiency in using a WMS System - preferably Manhattan.
* Proven Continuous Improvement and problem-solving skills.
* Confidence in engaging, motivating, and leading people to achieve individual and team goals.
* A passion for managing team dynamics.
* High-level planning and organizational skills to ensure operation excellence.
* Superior software skills (Word, Excel, PowerPoint, and Outlook).
* A police clearance is required for this position, completed during the recruitment process.