**Exceptional Service Desk Specialist Wanted for Mid-Tier Clients**
We are seeking a highly skilled and experienced IT professional to join our team at First Focus, Australia's leading Managed Service Provider. As a Service Desk specialist, you will play a critical role in delivering exceptional support to our mid-tier clients.
**Key Responsibilities:**
* Providing remote service desk support for various environments with up to 500 users.
* Escalating and resolving complex technical issues as a subject matter expert.
* Supporting Microsoft Azure, AD, and M365 environments, including servers, desktops, and applications.
* Delivering cloud infrastructure support for Azure Intra, Hyper-V, and Citrix.
* Collaborating with project teams to deploy solutions for customers.
**Requirements:**
* Advanced understanding of end-user support and Active Directory.
* Comprehensive knowledge of Windows Server, Azure, and Exchange.
* Experience with technical infrastructure, including LAN & WAN networking.
* Understanding of ticketing systems and customer service principles.
* Excellent communication skills and a customer-centric approach.
**What We Offer:**
* A competitive salary package between $75k and $80k + super.
* Flexible working arrangements, including hybrid work options.
* Free access to Uprise, including coaching sessions with qualified psychologists or counsellors.
* Up to 10 paid training days per year and support for certifications and qualifications.
* A Tesla company car option (conditions apply).
**We Welcome Applications from Neurodiverse Candidates**