Role Overview
Atlassian is seeking a remote Account Manager to report directly to the Head of Account Management (APAC).
This role requires the successful candidate to be located in Sydney, Australia.
Key Responsibilities:
* Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over phone, video, and email while also mitigating churn risk.
* Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support.
* Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle.
* Maintain a deep understanding of product updates and new offerings, and articulate those improvements to customers and our solution partners.
* Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems.
Requirements
* 3+ years of proven experience in account management, software renewals, customer success, or other relevant business areas.
* Ability to establish rapport, form relationships, and build trust on the phone and video across a wide variety of countries and cultures.
* Consistent track record of meeting or exceeding performance goals.