Join a fun, engaged and hard-working technical team Great opportunity to progress your career Work with some of Australia's most iconic brands Drive continuous improvement in quality performance and food safety to ensure customer, regulatory and Bega quality expectations are delivered in this rewarding role. The Role Bega Group are seeking an experienced Quality Systems Specialist to ensure quality assurance of products, systems and materials and ensure quality is in line with company or national and international standards. Our Lenah Valley site in Hobart manufactures a range of more than 50 milk, milk-based and cream products, all made from fresh milk sourced directly from Tasmanian dairy farms. The site currently produces around 33 million litres of product every year, operating 6 days. This is a full-time, permanent standard Mon-Fri position. Responsibilities Manage the investigation and response to customer and consumer complaints assigned to Site, ensuring that preventative actions nominated are progressed and drive down overall complaint numbers. Undertake effective data collation, analysis & interpretation (trending) to identify top areas of improvement from Quality systems data (eg. NCRs, GMP Walk findings, weight program performance, environmental monitoring program) and develop Action Plans to effect improvement. Ensure change management programs are utilised as required throughout improvement endeavours Addressing non-conformances by conducting root cause analysis to prevent reoccurrence Be an involved team member of the Quality Group, ensure adherence to Food safety, Quality and environmental regulations and performing internal audits About you Minimum 3 years' experience in relevant industry such as Dairy industry or other High Risk food manufacturing Demonstrated knowledge and experience in food safety and quality assurance management systems, including principles and application of Process Control, knowledge of environmental management systems is highly regarded Demonstrated understanding of Root Cause Analysis Intermediate skills in using Quality Management programs (i.e. SAP/M3 or IRIS) Ability to mentor and coach others; people development experience and attention to detail Bega Group Story Bega Group is home to many trusted and iconic food and beverage brands. Whether it's VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day. Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future Life at Bega Group Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we're committed to fostering a supportive and agile work environment for our team. Join a dedicated, forward-thinking and innovative culture Grow with us, through opportunities for career development and progression Contribute by giving back to your community through charities we partner with Access to mental and physical health programs through our wellbeing portal and programs Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance Applications At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. We will accept applications from all people with the right to live and work in Australia.