4 days ago Be among the first 25 applicants TAWI, a Piab Group brand, is a global leader in innovative lifting solutions designed to enhance workplace efficiency and safety. With operations in 100+ countries and 1,400+ employees, we continue to grow. Piab Lifting Automation Australia has served the Australian market for 25 years, establishing a subsidiary in 2022 with a headquarters in Brisbane and a nationwide team. We are now seeking a Customer Engagement Coordinator to drive sales, service coordination, and marketing initiatives. This hybrid role balances service operations and business development to enhance customer satisfaction and revenue growth.
Your RoleAs a Customer Engagement Coordinator, you will contribute to business growth through proactive customer engagement, sales initiatives, and efficient service coordination.
Your key responsibilities will include:Serving as the first point of contact for all incoming leads, assessing customer needs and delivering tailored solutions.Sell maintenance plans, repair services, and training programs.Coordinate service attendances, project installations, upgrades, relocations, and customer demonstrations.Generate and convert leads through inbound and outbound strategies.Engagement with the external sales team in executing sales strategies.Conduct market research and expand the customer database.Collaborate with global marketing teams in Sweden and the USA.Who You AreWe are looking for a highly motivated and structured professional with a passion for customer engagement and sales growth. The ideal candidate will possess:
Experience in B2B sales or marketing, ideally in industrial equipment or material handling.Strong understanding of maintenance and repair services.Degree in Business or Marketing.Excellent communication, multitasking, and customer service skills.Proficiency in CRM software and Microsoft Office.What We OfferA key role in expanding TAWI's Australian presence.
Competitive salary + performance-based bonus.
Professional development and global networking opportunities.
Hybrid work model based in Brisbane.
For inquiries, contact our Country Manager, Martina Harvey at .
We are conducting ongoing selection—apply as soon as possible to be considered!
Seniority level: Associate
Employment type: Full-time
Job function: Other
Machinery Manufacturing
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