A leading electricity company in Queensland is seeking a Service Desk Officer who will play a pivotal role as the first point of contact for delivering exceptional end-user digital services.
This role is essential to the efficient management of incidents, requests, and operational support, ensuring the seamless functioning of our digital ecosystem. This role is based out of their Rockhampton location.
Key Responsibilities:Log, resolve, and escalate IT incidents and service requests.Maximise first-contact resolution and ensure timely escalation when needed.Educate users on digital tools and promote self-service options.Install, configure, and maintain software to meet company standards.Contribute to documentation, process improvements, and knowledge base updates.About You:Degree in IT (or equivalent experience), with Microsoft or CompTIA certification preferred.Experience troubleshooting PC systems, peripherals, and applications like MS Office.Strong understanding of IT service principles, Service Desk systems, and digital tools.Excellent communication and customer service skills, with the ability to engage stakeholders.Ability to work independently and collaboratively, adapting to emerging technologies.To apply, please click the 'Apply' button to submit the most recent copy of your resume and cover letter.
At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion. We welcome applications from individuals of diverse backgrounds, including those with lived experiences. If you require any adjustments during the recruitment process, please don't hesitate to reach out to the above-mentioned BLACKROC Consultant.
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