Head of Customer Support - Audio Visual SectorAbout the CompanyThis company is a leading provider of innovative audio visual technology solutions, specialising in creating seamless and connected experiences for clients across diverse industries. With a strong commitment to excellence and customer satisfaction, they pride themselves on delivering high-quality services and cutting-edge solutions. Their team is passionate about collaboration, innovation, and driving impactful results, fostering a dynamic and supportive work environment where employees can thrive and grow.About the RoleAs the Head of Customer Support in Brisbane, you will oversee the entire department, ensuring seamless operations, high customer satisfaction, and continuous improvement. You will set the vision and strategy, lead senior support teams, and collaborate cross-functionally to enhance service delivery.Key ResponsibilitiesDevelop and implement the department’s vision, driving operational efficiency and customer satisfaction.Oversee KPIs, SLAs, and continuous improvement initiatives to streamline workflows.Mentor and develop senior leaders, fostering a culture of collaboration and growth.Work closely with product, engineering, sales, and customer success teams to align support goals.Ensure exceptional service, leveraging customer feedback to enhance processes and prevent issues.Manage budgets, resource allocation, and team growth to sustain service excellence.About You10+ years in AV technical support or customer service, with at least 5 years in leadership roles ideal.Proven track record of driving efficiency, team performance, and customer satisfaction.Strong strategic and problem-solving skills, aligning support functions with business goals.Excellent leadership, communication, and stakeholder management abilities.Deep knowledge of technical support processes, metrics, and industry best practices.Experience managing budgets and implementing continuous improvement initiatives.Passion for mentoring and developing future leaders.Why Join?Lead a high-impact team in a growing organisation.Drive strategy and innovation in a customer-centric environment.Up to $150K + Super + career development opportunities.If you’re ready to take on this leadership role and drive exceptional customer support outcomes, apply now!
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