Rabobank is the world's leading specialist in food & agribusiness banking. Our key strength lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.
Our Australian Operations department is a dynamic and integral part of our business, encompassing teams such as Payments, Settlements, Reconciliations, Regional Call Centre, Client Regulatory Reporting and Business Improvement.
The department handles manual processing of payments and settlements totalling billions of dollars.
Job Description
We are seeking a General Manager, Operations Australia to join our team in Sydney due to an internal movement.
This senior management role will collaborate closely with Rabobank Australia's Executive Team and the COO Domain's leadership team to support and achieve the bank's strategic and operational objectives.
You will have a working knowledge of payments and credit lending.
Key Role Accountabilities
* Strategy, Planning & Execution:
o Oversee the Operations budget and allocate resources to ensure the COO Domain Performance Dashboard targets are met.
o Develop and implement short, medium and long-term Operations strategies aligned with global and local requirements to best service the business in Australia.
o Collaborate with product teams to define and deliver the payments strategic roadmap across all business lines.
o Actively participate in global, regional and local meetings/conferences as required.
* Customer Service:
o Identify customer and business needs and develop appropriate operational solutions.
o Establish and monitor SLAs, measuring service delivery against KPIs for stakeholders and customers (e.g. Net Promoter Score).
o Implement a waterfall/dashboard approach to ensure key operational requirements, risks and controls are identified, monitored and reported at all levels.
* Governance, Control & Risk Management:
o Partner with the Head of First Line Risk & Security, Operational Risk, Compliance and Internal Audit to ensure Operations has a robust operating control environment.
o Champion risk awareness across all areas of Operations.
o Manage the Business Continuity and critical process resilience requirements of Operations.
o Prepare reports and papers for the Board, Committees, and Executives as required.
* Leadership:
o Lead the Operations team (approximately 100 direct and indirect reports), ensuring staff are well-equipped and trained.
o Foster collaboration and alignment between departments to deliver high-quality service and outcomes to stakeholders.
o Build on the talent management and resourcing strategies to meet team objectives.
o Cultivate a culture of trust, open feedback, and inclusivity encouraging diverse thought and ongoing leadership development.
* Operational Excellence & Innovation:
o Reduce inefficiencies and rework by increasing knowledge through coaching.
o Work with LEAN/Six Sigma SMEs to establish, maintain, and improve best practice processes, driving efficiencies and reporting on ROI quarterly.
o Challenge the norm through continual reassessment of processes, create a culture of continuous improvement.
Requirements
* 15+ years' experience in banking and finance, with a strong focus on operations.
* Proven experience in senior management positions including holding a Responsible Manager role under RG146.
* A track record in building and motivating customer-focused teams.
* Experience managing large teams of 50 or more people.
* A solid understanding of payments and credit lending.
* Excellent written, verbal communication and negotiation skills.
* Strong interpersonal and stakeholder management skills, with the ability to collaborate and influence at all levels, including Board, Executive, and Senior Management.
* A deep understanding of risk management within the financial services industry and related regulatory standards (Basel, APRA and Reserve Bank of New Zealand Standards).
* Strong commercial, business and strategic acumen.
Our Values
Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, 'Client Driven', 'Responsible', 'Professional' and 'Cooperative' make it a great place to work.
We welcome applicants from diverse backgrounds.