**About Us**
Ozcare's Community Care division is dedicated to helping clients live their best lives by providing home care services that support independence and safety.
We acknowledge our staff as our greatest asset and strive to create a positive work environment. As a Service Delivery Manager, you will oversee the day-to-day management of health programs and support services within our Community Care branch.
You will lead a team of Assistant Coordinators, Schedulers, Administrators, Care Assistants, and In-Home Support Workers, ensuring high-quality service delivery and employee engagement.
Main Responsibilities:
* Oversee daily management and delivery of services.
* Provide coaching and support to employees and volunteers.
* Ensure holistic service delivery focused on clients' needs and rights.
* Monitor and evaluate service provision through client and team feedback.
* Support continuous quality improvement and innovation in client services.
* Assist the Branch Manager in reviewing branch operations for ongoing viability.
Your Attributes:
* Experience in managing community aged and disability service providers.
* A warm and caring nature.
* The willingness to go the extra mile.
* A positive attitude towards health and wellbeing.
* The flexibility to work a varied roster.
* Ability to work well under pressure.
How You'll Benefit:
* Become part of the Ozcare family.
* 5 weeks annual leave as standard.
* Annual leave loading.
* Optional salary packaging, meal entertainment cards, and novated leases.
* Private health insurance discounts.
* Uniform and laundry allowance.
* Employee Assistance Program.
Role Requirements:
* Strong understanding of the Community Care industry.
* Well-developed communication and interpersonal skills.
* Demonstrated ability to develop staff and foster teamwork.
* Strong understanding of workforce management.
* Intermediate to advanced computer skills.
Qualifications and Certifications:
* Tertiary Qualifications and/or relevant experience in a health-related field.
* Proof of immunity or willingness to become vaccinated against certain diseases.
* Current Police Screening Certificate.
* Current NDIS Worker Screening Check (Yellow Card) and Blue Card (Working with Children Check).
* Current Queensland driver's licence.
Ozcare welcomes everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender.